Assertive Behaviour and Effectiveness

Programme Objectives	Whether in a management position, as a team leader or a member of a team, or simply in daily life, there will be occasions where it is necessary to express your views and to listen and respect opposing views. There is often reluctance to express criticism, praise, bad news or one’s own needs and goals in fear of real or imagined reprisals. These situations can be daunting and are frequently avoided rather than dealt with. This is unhealthy for the individual, the team and the company. This course teaches you how to express yourself assertively and to handle these kinds of situations so that everyone concerned feels valued and respected, even if the final outcome may not necessarily be what you or another individual was aiming for. It will give you confidence to confront and resolve difficult issues satisfactorily for all parties.
Content	to recognise assertive, non-assertive and aggressive behaviour in others and in yourself to recognise the importance of the rights and beliefs of individuals and how these affect the way they act and react to express and accept criticism and to give and receive praise or bad news effectively, without engendering negative feelings to deal effectively with assertive, non-assertive and aggressive types of behaviour to use assertive behaviour for the good of yourself, your colleagues and your company to use assertive behaviour to achieve your goals
Prerequisites	Good level of course language and openness to change
Who should attend	This course is applicable to anyone who wishes to learn to communicate their needs and wants more effectively. It will give them confidence to tackle difficult issues head-on and to become more assertive.
Languages	English, French, Dutch and German
Nb of participants	12 participants. Attendance is limited per session to permit the maximum interaction and practical experience.
Duration	1 day