Effective Written Communication: Email, Writing Letters and Reports

Programme Objectives	Written communication conveys an image of an organisation and can enhance or potentially ruin its reputation. Letters, emails or reports contain vital information and allow or require the reader to make decisions or take actions based on the data provided therein. When your communication reaches the recipient’s desk it is likely to be competing for attention with many other pieces of documentation. Its message and style need to be inviting and persuasive and must be concise, correct and appropriate. Email is an invaluable tool which we cannot do without in the modern business environment, but can be extremely time-wasting and easily lead to misunderstandings if not used appropriately.
Content	which is the appropriate medium for the intended purpose to recognise the causes and effects of poor written communication how to write positively, clearly and persuasively to effectively communicate the intended message to capture the reader’s interest and retain their attention to use email effectively, overcome email overload and recognise the pitfalls techniques for perfect report writing
Prerequisites	Good level of course language
Who should attend	Anyone who communicates in writing
Languages	English, French, Dutch and German
Nb of participants	12 participants. Attendance is limited per session to permit the maximum interaction and practical experience.
Duration	1 day.