Facilitation Skills

Programme Objectives	The increasing importance of teams and projects in achieving business results has increased the need for people who have the Facilitation Skills necessary to get the best out of the teams engaged. Whereas coaching is a method applied to single individuals, facilitation is the skills and art of guiding a group of people to solve their own problems and achieve their objectives without simply giving advice or offering solutions. A facilitator provides the structure and process – enabling groups to function effectively and make high quality decisions. This Facilitation Skills Training is highly participative and designed to help students achieve a practical understanding of the process and skills of facilitation.
Content	What is facilitation and the different Facilitation Styles Understanding Groups and Understanding Individuals Facilitative Behaviours Developing Empathy and Trust and Neutrality Active Listening/Questioning/Observation/Intervention Skills Stages of Group Work Preparing/Contracting/Analysis/Problem Solving/Consensus with the Group Dealing with Difficult situations
Prerequisites	Good level of course language and openness to change.
Who should attend	Those who lead groups and teams and who wish to become more effective at guiding people to solve their own problems and to make appropriate decisions. These skills are essential for those engaged in the process of ‘change’ in all its forms – to get buy in, motivation and commitment from the people affected.
Languages	English, French, Dutch and German
Nb of participants	12 participants. Attendance is limited per session to permit the maximum interaction and practical experience.
Duration	2 days.