Intercultural Awareness

Programme Objectives	Today, more than ever, business success requires intercultural awareness and effective intercultural communication skills, because the modern workforce is made up of employees of many nationalities and cultures. To deal with all these different cultures is challenging, inspiring and enriches our perspectives and day to day life Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. One wrong movement or basic misunderstanding could ruin or delay months of work. Understanding and appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success. This course will develop the skills necessary to build and maintain positive communication and relationships across cultures. Participants will focus on similarities and differences in communication behaviors. Perceptions, use of language, nonverbal communication, attitudes and values all will be explored to see how they influence communication between individuals of different cultures.
Content	to recognise the advantages and benefits of working in a multicultural environment to be more aware of cultural differences and how different cultures view issues such as punctuality, working hours, meetings and social relationships with colleagues how culture affects written, verbal and non-verbal communication to understand the impact of cultural differences in business to understand the importance of tolerance
Prerequisites	Good level of course language and an open mind
Who should attend	Anyone working in a multicultural environment
Languages	English, French, Dutch and German
Nb of participants	12 participants. Attendance is limited per session to permit the maximum interaction and practical experience.
Duration	1 day