Problem Solving and Decision Making

Programme Objectives	Every day managers and staff are tackling problems and making decisions that affect the overall performance of the business. Business problem solving requires teamwork, use of creative and analytical techniques and a structured approach in order to drive business performance and improvement and gain competitive advantage. Effective problem solving combined with creative decision making and evaluation increases productivity, reduces waste and improves customer satisfaction.
Content	to use a structured and systematic approach to problem solving to recognise the barriers to success and how to overcome them to identify the root causes and turn problems into opportunities to use a combination of creative and analytical tools to find fresh insights and new ideas and to think “outside the box” to apply techniques rationally and appropriately to make business decisions to solve problems in groups to apply risk management techniques to use evaluation techniques
Prerequisites	Good level of course language and openness to change.
Who should attend	This course is applicable to anyone who is involved in the decision making process at work.
Languages	English, French, Dutch and German
Nb of participants	12 participants. Attendance is limited per session to permit the maximum interaction and practical experience.
Duration	1 day.