Leadership Solutions Europe S.à.r.l.

10, An de Steekaulen,
L-5243 Sandweiler,
Luxembourg

Tel: +352 458835 / +352 621 22 18 48
Fax: +352 26313384
info@lse.lu
http://www.lse.lu

Intercultural Awareness

Programme
Objectives  		Today, more than ever, business success requires intercultural awareness and effective intercultural communication skills, because the modern workforce is made up of employees of many nationalities and cultures. To deal with all these different cultures is challenging, inspiring and enriches our perspectives and day to day life
Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. One wrong movement or basic misunderstanding could ruin or delay months of work.
Understanding and appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success.
This course will develop the skills necessary to build and maintain positive communication and relationships across cultures. Participants will focus on similarities and differences in communication behaviors. Perceptions, use of language, nonverbal communication, attitudes and values all will be explored to see how they influence communication between individuals of different cultures.
Content 
  • to recognise the advantages and benefits of working in a multicultural environment
  • to be more aware of cultural differences and how different cultures view issues such as punctuality, working hours, meetings and social relationships with colleagues
  • how culture affects written, verbal and non-verbal communication
  • to understand the impact of cultural differences in business
  • to understand the importance of tolerance
Prerequisites Good level of course language and an open mind
Who should attend Anyone working in a multicultural environment
Languages English, French, Dutch and German
Nb of participants 12 participants. Attendance is limited per session to permit the maximum interaction and practical experience.
Duration  1 day
Fortis Bank Luxembourg: BGLLLULL, IBAN: LU08 0030 2065 3051 0000
Registre de Commerce N°: B116510, VAT N°: LU 21336835,  INFPC N°: 112066/A